As our carriers charge us more to ship to Northern Ireland and certain parts of Scotland, we are unable to offer free shipping to these areas.
All our orders for 10 sleeves of capsules or more are sent out via a courier service (with the exception of areas of Scotland and Northern Ireland) for the ease of tracking and traceability.
Now for those orders sent out via a courier service they usually arrive the day after leaving us - a next day delivery service - but it does not always happen for many reasons.
We aim to ship orders within 2-3 days (Friday afternoon midday, Saturday and Sunday orders will be shipped on a Monday) but in reality from Monday to Thursday before 1pm, giving our staff time to pick and pack, this can be the same day dependant on when the order is received during the business day (will be delivered the next day all being well) otherwise the following day. (Friday dispatch will be delivered Monday) Another factor which affects the speed at which orders are despatched is the number of orders we have to pack and send on that given day. Our staff will be picking and packing orders to go out on any given day right up to when the courier driver turns up at our office and the “shipping manifest” is printed. We will therefore not make any promises to dispatch on the same day and then break that promise although we try very hard to same day dispatch.
So although we try and give a next day delivery of order service and are sending out more than 90% of the orders we receive the same day therefore giving a next day delivery we are not 100% - hence we don't feel it is right to charge the extra and not fulfil that promise.
(If you find that your order has not been delivered within a reasonable time please do not hesitate to contact us so that we can find out why. More often than not you were not at home to accept the delivery and your parcel is at the delivery depot and we can arrange a re-delivery very quickly once we know there has been a problem.)
Those orders received from both Northern and Southern Ireland, and Europe will take a longer to be delivered. (5 to 7 days)
Although it is now possible to place orders from different parts of the world and obtain a shipping cost not all countries have been activated. Within those activated countries are areas which are classified as remote areas and will attract an additional charge for delivery. If the area you live in is a remote area we will contact you for the additional payment.
If you find that the country where you live has not been activated please send us an e-mail in the form giving your full postal address together with any post codes and the items you are interested in. The freight cost will depend on the weight and the dimensions of the parcel together with the location being shipped to.
Could you please note that we do not ship electrical goods or any liquid items, such as decalcifiers, abroad.